Cookie Policy
This Cookie Policy explains what cookies are, how we use them, and how you can manage them on the 5ac platform.
1. What Are Cookies
Cookies are small text files stored on your device (computer, tablet, mobile phone) when you visit a website. Cookies allow the website to remember your actions and preferences (such as login information, language, font size, and other display preferences) over a period of time, so you do not have to re-enter them each time you return to the site or browse from one page to another.
Cookies may be set by us (first-party cookies) or by third parties with whom we partner (third-party cookies).
2. Types of Cookies We Use
2.1 Functional Cookies
These cookies are essential for the basic operation of the website and our AI Agent system. They include:
| Type | Provider | Description |
|---|---|---|
| Session Cookies | 5ac.vn | Maintains your login session and interaction state with the AI Agent during your visit. Automatically deleted when you close your browser. |
| Cloudflare | Cloudflare, Inc. | Ensures security, DDoS protection, and page load speed optimization. |
2.2 Analytics Cookies
We use Google Analytics 4 (GA4) to understand how users interact with the website.
| Cookie | Provider | Purpose |
|---|---|---|
_ga, _ga_<container-id> | Google LLC | Measures visit counts, browsing behavior, and AI Agent performance. Data is anonymized. |
2.3 Marketing Cookies
We use Facebook Pixel to measure advertising effectiveness and display relevant content.
| Cookie | Provider | Purpose |
|---|---|---|
_fbp, fr | Meta Platforms, Inc. | Tracks advertising conversions, builds retargeting audiences. |
3. Purposes of Use
We use cookies for the following purposes:
- Operation: Maintaining login sessions, ensuring security and stable operation of the AI Agent platform.
- Personalization: Remembering your language preferences and interaction settings.
- Analytics: Collecting anonymized statistical data to improve service quality and user experience.
- Marketing: Measuring advertising campaign effectiveness and displaying relevant advertising content.
4. Third-Party Cookies
Some cookies on our website are set by third parties with whom we partner:
| Third Party | Purpose | Privacy Policy |
|---|---|---|
| Cloudflare, Inc. | Security, CDN, performance optimization | Privacy Policy |
| Google LLC (GA4) | User behavior analytics | Privacy Policy |
| Meta Platforms, Inc. | Marketing and advertising | Privacy Policy |
We do not control how these third parties use their cookies. Please refer to their privacy policies for more details.
5. Cookie Retention Period
| Cookie Type | Retention Period |
|---|---|
| Session Cookies | Until you close your browser |
| Functional Cookies (Cloudflare) | Up to 30 days |
| Analytics Cookies (GA4) | Up to 2 years (_ga) |
| Marketing Cookies (Facebook Pixel) | Up to 90 days (_fbp) |
Persistent cookies remain on your device after you close your browser and are reactivated when you revisit the website. The specific retention period depends on the individual cookie type and your browser settings.
6. Managing Cookies
You can control and manage cookies in the following ways:
6.1 Browser Settings
Most browsers allow you to:
- View stored cookies
- Delete individual cookies or all cookies
- Block cookies from certain websites
- Block all third-party cookies
- Enable private browsing mode (does not save session cookies)
Specific instructions by browser:
- Google Chrome: Settings → Privacy and security → Cookies and site data
- Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
- Apple Safari: Preferences → Privacy → Block cookies
- Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
6.2 Opt-Out Tools
- Google Analytics: Install the Google opt-out browser add-on
- Facebook: Adjust ad settings at facebook.com/adpreferences
6.3 Cookie Consent Banner
When you first visit the website, you will see a cookie banner allowing you to choose which cookies are enabled. You can change this selection at any time.
7. Contact
If you have any questions about this Cookie Policy, please contact us: